Last updated: June 2026
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be extended during peak periods, holidays, or promotional events.
Mavelley ships worldwide.
Estimated delivery times after dispatch are:
European Union: 5–12 business days
United Kingdom: 5–12 business days
United States & Canada: 7–15 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days
Delivery times are estimates only and are not guaranteed. Delays caused by customs clearance, local postal services, weather conditions, or other circumstances beyond our control may affect delivery times.
Shipping costs are calculated at checkout based on the delivery destination.
From time to time, Mavelley may offer free shipping promotions. Any applicable offers will be displayed on our website and during checkout.
For orders shipped within the European Union, applicable VAT is included where required by law.
For international orders outside the EU, customs duties, import taxes, and additional fees may be imposed by your local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend checking your country’s customs regulations before placing an order.
After your order has been shipped, you will receive a tracking number via email.
Tracking information may take up to 48 hours to become active depending on the carrier.
Customers are responsible for providing accurate shipping information.
If a package is returned to Mavelley due to:
An incorrect or incomplete address;
Failed delivery attempts;
Refusal to pay customs duties or taxes;
Refusal to accept the package;
we will contact you by email.
Customers may choose to:
Pay the shipping cost for reshipment; or
Receive a refund for the value of the products, excluding any original shipping charges and any costs incurred by the return.
If your order has not arrived within the estimated delivery timeframe, please contact us at support@mavelley.shop.
We will work with the carrier to investigate the shipment.
If a package is confirmed lost, Mavelley will provide either:
A replacement product; or
A full refund.
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damage so that we can resolve the issue promptly.
Mavelley is not responsible for delays caused by:
Customs inspections;
Carrier disruptions;
Severe weather conditions;
Strikes or transportation issues;
Incorrect shipping information provided by the customer;
Events beyond our reasonable control.
Such delays do not entitle customers to compensation.
For any questions regarding shipping or delivery, please contact:
Mavelley
Website: https://mavelley.shop
Email: support@mavelley.com
We are committed to providing a smooth and reliable delivery experience for our customers worldwide.